Frequently Asked Questions

Do You accept health insurance?

No, we do not accept insurance as a form of payment. However, we do accept Cash, Credit cards, Cash App, Zelle, and Money Orders as forms of payment.

If I forget to cancel my appointment will I be charged?

Yes, if you do not cancel your scheduled appointment within 48 hours ahead you will be charged the appointment fee along with a $50.00 cancellation fee for the inconvenience of the scheduling service.

if I am running late for my appointment what should I do?

If you know you are going to be five or ten minutes late for your appointment, you should contact the office immediately to see if you can still come in or if you will need to reschedule.

can I contact you on the weekends or holidays if I have an emergency?

Yes, if you have an emergency whether it’s on the weekend or a holiday you can contact me.

What is the latest time that I can call you if I have an emergency?

Our hours of business are stated on the previous page, however, you can always send a text, email, or leave a phone message and I will respond within 24 hours to your message.

can you list your hours of business?

Our hours of business vary based upon clients’ needs however, here are the opening hours as stated. Monday- 10 AM- 6 PM Tuesday 10 AM - 6 PM Wednesday CLOSED Thursday 12 Noon - 7 PM Friday 12 Noon- 7 PM Saturday 10 AM - 2 PM Sunday Closed.

Can I refer a family member, friend, or co-worker?

Yes, all referrals are welcomed and appreciated. We value your business and have the utmost gratitude for you and your time and referrals.

DO YOUR COMPANY USE ZOOM FOR THE CLIENT APPOINTMENT OR ARE IT’S IN-PERSON ONLY?

Our policy is to meet our client’s needs whether that is via phone, zoom, skype, facetime, or in person. It really depends on the client’s preference and the comfortablity of everyone that is involved. We take pride in what we do and stand firm on our tagline. ‘Where the Light Can Always Reach You’.

What is your return policy on your products?

Our Return Policy is as follows, you will have 10 days to return all unwanted products that have not been worn or used. You can send the item(s) back to us with the pre-paid shipping label in its original packaging. However, we do not accept any types of Returns on Final-Sales items. There will be no refunds or exchanges for Final- Sale items.

What do I do if I never receive my order?

Please allow 7 business days after the expected date of arrival for your package(s) due to the US postal services shortage of staff and workers. However, after such time please feel free to email us and we will investigate the delay and respond to your request.

What are the shipping options?

The shipping options vary, there will be a basic fee of $10.00 for 7 to 10-day delivery. The other options are 2-day delivery and Overnight delivery which prices vary. It is very important that you choose your delivery option, and please keep in mind that shipping, handling, and taxes are not included beforehand.

how can I make sure that I order the right size?

The sizes are your standard sizes Small, Medium, Large, X-Large, and so on. We do suggest sticking to your size when purchasing our clothing wear. However, if purchasing for someone else we advise that you find out the individual size before placing your order.

Can I cancel my order if I change my mind?

Yes, you can cancel your order( s) at the time of your purchase if you change your mind.

Will, I received my full refund when canceling my order?

Yes, you will be able to receive your full refund if or when you cancel any order without any penalty.